Customer Hotline - 02 4368 3427

Shipping

Australian Shipping Information

We try to pack orders within 3 working days of recieving payment of your order. If you need your order urgently please select express shipping as these orders do take prioty over regular orders.

Note: During major promotional events and special occasions (such as Christmas) please allow an additional 1-2 business days for your delivery to arrive.

FREE AUSTRALIAN REGULAR SHIPPING IS AVAILABE FOR ORDERS OVER $50. IF YOU WISH TO UPGRADE YOUR ORDER TO EXPRESS, THEN $16.50 WILL BE APPLIED TO YOUR ORDER.

  • Standard Shipping Charges $9.95 Usually 1-3 days to major cities, 4-10 days elsewhere once shipped. Please allow extra time to WA.
  • Express Shipping Charges $16.95 Usually 1 day to most major cities, exept perth please allow 2 days. 2 days elsewhere once shipped
  • Method Standard shipping is via eParcel and Express is via eParcel Express. 
  • Please keep in mind, that at times there may be a unusual delay in delivery by Australia Post, which is out of our control.
  • All orders have a tracking number and can be tracked online at http://auspost.com.au/track 

International Shipping Information

  • New Zealand Standard International Air Mail E Parcel $20.00
  • New Zealand Express International Air Mail E Parcel Express $35.00
  • Standard International Air Mail E Parcel Express $35.00
  • Standard Shipping Charges Usually 4-7 days to major cities, 7-21 days elsewhere 
  • EMS International Courier service: $65.00 
  • EMS International Courier orders have a tracking number and can be tracked online at http://auspost.com.au/track 

Returns Policy

  • We offer you a 100% "no questions" returns policy.
  • If you require any assistance you can contact our customer services centre. 
  • If you require an exchange, please be sure to provide a full description of the requested item, including product name, size and color. 
  • Please note that postage charges for returning items for refund or exchange are to be paid by the customer. 
  • The cost of shipping exchanged items back to the customer will be paid for by the customer also. 
  • We will accept returns for 7 days from original date of dispatch. 
  • We recommend that returns be sent using a registered mail service as we cannot accept responsibility for items lost in transit. 
  • Please take the time to return goods in orginal condition! 
  • Please do not hesitate to contact our Customer Service team should you have any questions or concerns.

 

WELCOME

Largest in-stock range of feathers & Embellishment Provider in Australia

  • Milliners
  • Show Girls & Dancers
  • Brides & Wedding Planners
  • Fashion Designers & Jewelers
  • Fly Fishermen
  • Florists

Can’t see what you’re looking for? We will track it down for you! We pride ourselves on the best customer service in Australia and offer various shipment options including safe international shipping.

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