Here at Feather.com.au we try and ship items as quickly as possible.  We usually ship items within 1-3 days of receiving your order. During sales and major events please allow a few extra days for your order to be packed. 

You will receive a confirmation email once your order has been dispatched. 

All orders come with tracking. We ship all orders via Australia Post and Aramex. Once your order has been dispatched you will receive an email from Australia Post with your tracking number. Be sure to check your junk/spam folder in case it lands there. Once you have your tracking number you can track Australia Post orders here and Aramex orders here

Yes we can do wholesale accounts. Please sign up for an account here https://feather.com.au/account/register and email us at helpdesk@feather.com.au with your ABN after you have registered for an account.  

New Zealand Standard International Air Mail eParcel $20.00 Usually 3-10 working day. New Zealand Express International Air Mail eParcel Express $35.00 Usually 2-3 working days. Please note we are not currently shipping dried flowers to New Zealand.

Everywhere else Standard International Air Mail eParcel $35.00. Standard Shipping Charges Usually 4-7 days to major cities, 7-21 days. International Express Air Mail eParcel $65.00  

Click this link for approx times once shipped. Our delivery estimates should be used as a general guide only.

https://auspost.com.au/service-updates/international-delivery-times

Yes, we offer express delivery. Express orders take priority over regular orders. Express orders are dispatched within 1-2 business days.

Feathers are extremely delicate, so always take care. We do not recommend washing feathers as this will result in the dye coming out. Dyed feathers are not colourfast. Feathers can be fluffed using a gentle warm hair dyer. 

Yes, our feathers are a bi product. Birds are not harmed just for their feathers. 

Products are shot under natural lighting and are displayed as accurately as possible, however, please note that colours may appear darker or lighter in certain areas due to lighting and editing.

In the unlikely event an item that you have ordered is out of stock, you will be contacted via email or phone. We will see if there is another item that you would like to swap it too or if you would like a refund. 

Please contact us at helpdesk@feather.com.au and we will be able to let you know if the item is being restocked. 

No sorry. You are only able to order our products online. 

At this stage we do not offer click and collect. All orders need to be placed online and shipped.