Shipping and Returns

Current Postal Delays

Current shipping times are slower than usual. We will have your order ready to be shipped within 3-4 days from placing your order. Once your order is packed and ready to ship we are then at the mercy of Aramax (Fastway) and Australia Post who are experiencing delays. Please be patient. 

Whilst Express Post is also experiencing delays also, this will always be your quickest delivery option as these orders are being prioritised over standard delivery. 

Despatch

Despatch refers to when your order leaves our warehouse.
Orders are not despatched over the weekend or on NSW public holidays.

We want you to have your items as soon as possible, so we try to despatch orders within 3 working days of receiving payment of your order. If you need your order urgently please select express shipping as these orders do take priory over regular orders.

During major promotional events and special occasions (such as Christmas and sales) please allow an additional 1-2 business days for your delivery to arrive.

Delivery Acceptance

All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, a card will be left with instructions on how to collect from your nearest Australia Post office outlet. 

If you wish for Australia Post to leave your parcel in a safe please put this in the comments section at checkout. 

By selecting “Authority to Leave or Safe Drop” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. Please note requesting for your parcel to be left in a specific spot upon delivery is a merely a request and not a guarantee if the post man feels it is not safe or shielded by the weather conditions. Feather.com.au will not replace or refund items which you do not receive if delivered without a signature.

AUSTRALIAN SHIPPING INFORMATION

FREE AUSTRALIAN REGULAR SHIPPING IS AVAILABLE FOR ORDERS OVER $150. IF YOU WISH TO UPGRADE YOUR ORDER TO EXPRESS, THEN $16.95 WILL BE APPLIED TO YOUR ORDER.

Feather.com.au organise shipment through Aramax and Australia Post. Once an order is placed, packed and sent off, we will email you your tracking number. All express orders are shipped via Australia Post.

Once your order is dispatched, we hand your parcel over to Australia Post for delivery.  Please note that delivery times listed are only estimations.

  • Standard Shipping Charges $12.95 Usually 2-6 business days to major cities, 6-12 business days elsewhere once dispatched. Please allow extra time to WA and Regional.
  • Express Shipping Charges $16.95 Usually 1-3 business days to most major cities, except Perth please allow 2-3 business days. Regional Australia does takes a little longer, 3-6 business days once dispatched
  • Please keep in mind, that at times there may be a unusual delay in delivery by Australia Post or Aramex, which is out of our control.
  • All orders have a tracking number and can be tracked online at http://auspost.com.au/track or https://www.aramex.com.au/tools/track/

INTERNATIONAL SHIPPING INFORMATION

For detailed import conditions for all goods coming into your country please check with your border services/government agency before ordering. Each countries Customs is different and feather.com.au, will not accept and/or assume no liability whatsoever. Import conditions can change regularly, so make sure you check the conditions for your country each time you order.

Parcels are randomly detained for inspection of the contents, to check paperwork, or to calculate the Custom Duties and/or Taxes payable. You agree that you are liable to pay any such applicable duties and/or taxes to the relevant authority.  Feather.com.au are not liable for any extra expense you may incur from your obligation to pay taxes to the concerning authority. 

Our delivery estimates should be used as a general guide only. Items may be held longer than usual by Australian and overseas customs authorities. All estimates are for metro destinations – items sent to regional and rural locations will likely take longer. Some services are listed as suspended, due to COVID-19 disruptions.

For a more up to date estimate based on your location please use this link

https://auspost.com.au/service-updates/international-delivery-times

  • New Zealand Standard International Air Mail eParcel $20.00 approx 7-12 working days
  • New Zealand Express International Air Mail eParcel Express $35.00 approx 5-8 working days
  • Standard International Air Mail eParcel $35.00 approx 7-25 working days
  • International Express Air Mail eParcel $65.00 
  • All international orders have a tracking number and can be tracked online at http://auspost.com.au/track 

ADDITIONAL NEW ZEALAND INTERNATIONAL SHIPPING INFORMATION

Feather.com.au are no longer able to ship any of our dried flower range to New Zealand. 

RETURNS POLICY

  • Please email us at helpdesk@feather.com.au if you wish to return an item.  
  • Include a copy of your invoice with the items being returned.
  • If you require an exchange, please be sure to provide a full description of the requested item, including product name, size and color. 
  • Please note that postage charges for returning items for refund or exchange are to be paid by the customer. 
  • The cost of shipping exchanged items back to the customer will be paid for by the customer also. 
  • We will accept returns for 7 days from original date of dispatch. 
  • If you would like a refund on goods due to change of mind or incorrect purchase we will deduct a 20% re-stock administration fee of the total plus any processing charges incurred. Please note shipping costs are not eligible for refund.
  • We recommend that returns be sent using a registered mail service as we cannot accept responsibility for items lost in transit. 
  • Please take the time to return goods in orginal condition! 
  • Please understand that handmade items are unable to be returned due to being made to order.
  • Please do not hesitate to contact our Customer Service team should you have any questions or concerns on helpdesk@feather.com.au