Shipping and Returns

SHIPPING

AUSTRALIAN SHIPPING INFORMATION

We try to pack orders within 3 working days of recieving payment of your order. If you need your order urgently please select express shipping as these orders do take prioty over regular orders.

Note: During major promotional events and special occasions (such as Christmas and sales) please allow an additional 1-2 business days for your delivery to arrive.

FREE AUSTRALIAN REGULAR SHIPPING IS AVAILABE FOR ORDERS OVER $50. IF YOU WISH TO UPGRADE YOUR ORDER TO EXPRESS, THEN $16.95 WILL BE APPLIED TO YOUR ORDER.

  • Standard Shipping Charges $9.95 Usually 1-3 days to major cities, 4-10 days elsewhere once shipped. Please allow extra time to WA.
  • Express Shipping Charges $16.95 Usually 1 day to most major cities, exept perth please allow 2 days. 2 days elsewhere once shipped
  • Method Standard shipping is via eParcel and Express is via eParcel Express. 
  • Please keep in mind, that at times there may be a unusual delay in delivery by Australia Post, which is out of our control.
  • All orders have a tracking number and can be tracked online at http://auspost.com.au/track 

INTERNATIONAL SHIPPING INFORMATION

  • New Zealand Standard International Air Mail eParcel $20.00 Usually 3-10 working days
  • New Zealand Express International Air Mail eParcel Express $35.00 Usually 2-3 working days
  • Standard International Air Mail eParcel $35.00
  • Standard Shipping Charges Usually 4-7 days to major cities, 7-21 days elsewhere 
  • International Express Air Mail eParcel $65.00 
  • All international orders have a tracking number and can be tracked online at http://auspost.com.au/track 

RETURNS POLICY

  • We offer you a 100% "no questions" returns policy.
  • If you require any assistance you can contact our customer services centre. 
  • If you require an exchange, please be sure to provide a full description of the requested item, including product name, size and color. 
  • Please note that postage charges for returning items for refund or exchange are to be paid by the customer. 
  • The cost of shipping exchanged items back to the customer will be paid for by the customer also. 
  • We will accept returns for 7 days from original date of dispatch. 
  • We recommend that returns be sent using a registered mail service as we cannot accept responsibility for items lost in transit. 
  • Please take the time to return goods in orginal condition! 
  • Please understand that handmade items are unable to be returned due to being made to order.
  • Please do not hesitate to contact our Customer Service team should you have any questions or concerns.